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Choose the desired quantity and the shade/size if applicable, then click on ‘Add to Cart’.

Product unavailable

Among Muse Beauty products you can purchase online, a product may temporarily be unavailable. In this event, when you click on ‘Add to Cart’, a window appears to inform you that the product you wish to order cannot be shipped at this time. You will be invited to enter your e-mail address in the window, and we will send you a message as soon as the product is back in stock.

There is no limit in terms of quantity and amount for purchase.

We accept Visa & MasterCard payments.

For all additional information concerning payment, please contact our Customer Care.

The products ordered on the site by our customers can only be delivered in the EU economic area. Only orders with an invoicing and delivery address located in the EU will be processed.

The orders for which a P.O box delivery address has been chosen cannot be processed.

As for the customers outside of EU, unfortunately, we do not offer an international shipping at this time.

If you have a promotional coupon code that can be redeemed from Muse Beauty, please enter the code in the Promotion Code field at the cart stage of the checkout. The promotion will be reflected in the subsequent checkout pages.

If you would like to receive updates on special promotions, please sign up to the Muse Beauty Newsletter. Each promotion has its respective terms and conditions, please refer to them for promotion details.

Please note that only one promotion code can be redeemed per order. We are not able to retrospectively add promotions to a past order – if a promotion was not redeemed at the time the order was placed, we are unable to update the order with a promotion at a later stage.

You may view your order history by signing into Your Account and selecting Order History.

Once your order and payment have been validated, you will receive an initial order confirmation email to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find either a parcel or tracking number.

Depending on the size of the parcel, your order may be sent via Smart Post, Omniva, Venipack or DPD.

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 14 days from receipt date in accordance with Muse Beauty Returns Policy, for a refund, stated in our E-Commerce Terms & Conditions of Sale.

Muse Beauty allows you to pay for your order using secure payment methods:

– online payment by credit/debit card: You can pay for your order using the following cards: Visa, MasterCard: Your card details are encrypted (3 D Secure method).

The information regarding the Payments made on musebeauty.eu are never known or stored by Muse Beauty, they are transferred using a secure method to our payment partner, Stripe or Paysera.

The time between the validation of your order on musebeauty.eu and your account being debited is from immediate to 7 days depending on the payment methid chosen for transaction.

For all additional information concerning payment, please concatc our customer care at support@musebeauty.eu (Monday-Friday: 8am-6pm).

In case of a cancellation of your order, our Customer Care will refund in the original payment method within an average of 2 to 14 days from the order cancellation / product return day. The customer will be notified about the return at the email address used when placing the order.

You can book a Live Video Virtual consultation with our Beauty Expert via our online booking portal. With our live video consultations, you will be able to have a 1:1 beauty consultation, gifting consultation or after-care service with one of our experts on Google Hangouts. If you have a busy schedule or are unable to make it to our Beauty Space, then this is perfect way to have answers to all your beauty-related questions. Simply choose your beauty advisor and a time convenient to you.

Should you have additional questions or concerns regarding our products, email us using our Customer Care Contact.

Once your order is confirmed, you will be sent an order summary by e-mail. This contains the following information:

– Order number
– Order date
– Delivery and invoicing details
– List of items ordered
– Total amount of the order

If you do not receive this confirmation e-mail, it may be that your order has not been acknowledged.

To check your order status, please contact us by sending email to our Customer Care contacts.

To receive the Muse Beauty newsletter, simply click on the ‘Newsletter’ icon at the top of every page. Then fill in your email address and click ‘Subscribe’.

You can also do so whilst creating your own account and check ‘yes’ to the question ‘Would you like to sign up for our newsletter and be notified of our exclusive offers?’.

Click ‘OK’ so that your choice is registered.

If you wish to unsubscribe from our Private Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.

When re-setting your password, visit the sign-in page at the top right, then click ‘Forgot Your Password?’. Enter your email address and a reset link will be sent to your inbox.

Should you have additional questions or concerns regarding your password or account, email our Customer Care and we’ll be happy to help.

Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). We also bear no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure, etc.).

Standard Delivery 3-15 working days (Estonia)
4.95€ with orders below 50€
FREE with orders +50€

Standard Delivery 3-15 working days (Finland)
15€ with orders below 50€
FREE with orders +50€

Standard Delivery 3-15 working days (Latvia)
7€ with orders below 50€
FREE with orders +50€

Standard Delivery 3-15 working days (Lithuania)
7€ with orders below 50€
FREE with orders +50€

Custom Quote needs to be received for all orders outside Estonia, Finland, Latvia and Lithuania. Please contact us by sending email to our Customer Care contacts.

Once your order is confirmed, you will be sent an order summary by e-mail. This contains the following information:

– Order number
– Order date
– Delivery and invoicing details
– List of items ordered
– Total amount of the order

Delivery Partners

Depending on the size of the parcel, your order may be sent via Smart Post, Omniva, Venipak or DPD.

If you wish to cancel your order, you can send us an email with your order number. In case the parcel has been already dispatched before we could process your order cancellation, there is no way to cancel it, but the products can still be returned to us within 14 days from the delivery date, and after we receive the products back, we can then begin the refund process. Please also read our E-Commerce Terms & Conditions of Sale for further information.

Once your order and payment have been validated, you will receive an initial order confirmation email to acknowledge your order. Once your order has been prepared and dispatched, you will receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number or tracking code.

Depending on the size of the parcel, your order may be sent via Smart Post, Omniva, Venipak or DPD.

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 14 days from the date of receiving it, for a refund.

HOW TO RETURN YOUR ORDER
Send us an email at support@musebeauty.eu

NEED TO REPORT DEFECTIVE, INCORRECT OR MISSING PRODUCT?

Get in touch with our Customer care team by sending an email to support@musebeauty.eu. If you are reporting damaged or defective item, please attach photographic evidence of the product affected when submitting the request.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be returned, exchanged and refunded. Sale items cannot be exchanged or refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@musebeauty.eu and send your item to:
Muse Beauty Space
Tallinn Hilton Park Hotel
Kreutzwaldi 23, 10147 Tallinn
Estonia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 
Muse Beauty Space
Tallinn Hilton Park Hotel
Kreutzwaldi 23, 10147 Tallinn
Estonia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@musebeauty.eu for questions related to refunds and returns.

All payments must be made immediately over the Internet. Unless the server is unavailable, you may pay with a credit or debit card. Visa and MasterCard cards are accepted.

You will need to enter:

– the card number,
– the expiry date,
– the name of cardholder,
– the 3-digit safety code on back of card (Visa and MasterCard only).

Banking transactions will be carried out in a secure manner by Stripe, Inc.

The information regarding the Payments made on musebeauty.eu are never known or stored by Muse Beauty, they are transferred using a secure method to our payment partner, Stripe or Paysera.

We at Muse Beauty are committed to offering you a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. If you would like to get in touch with us you can do so by contacting our Customer Care.

Read our full Privacy Policy here.

Last Updated: 24/03/2023

Thank you for accessing musebeauty.eu. Please read these terms and conditions before using our Site which is operated by Musa Beauty Ltd., registered in Estonia under company number 16043508. Musa Beauty Limited registered office address is located at Pirita tee 26f-30, 12011 Tallinn, Estonia. Our Main trading address is: Fr. R. Kreutzwaldi 23 in Tallinn, 10147, Estonia. Our VAT number is EE 102292790.

These Terms (together with any documents referred to in it) tells you the terms of use on which you make use of our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to our Site. Please read these Terms carefully before you start to use our Site.

By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site.

[You may freely use the Website, without being required to sign in or create an account.]

These Terms refer to the following additional policies, which also apply to the use of our Site:

• Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you acknowledge to such processing and you warrant that all data provided by you is accurate.
• Our Privacy Policy also sets out information about the cookies on our Site.
• Our Terms and Conditions of Sale will apply to the sales on our Site.

From time to time we may run competitions and promotions via our Site. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

From time to time we may modify these Terms. Please check this page from time to time to take notice of any changes we make, as they are binding on you. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as amended. If at any time you do not wish to accept the Terms, you may not use our Site.

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site, or any content on it, will be free from errors or omissions and you accept that such changes may result in your being unable to access our Site.

Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may need to suspend access to our Site at times for technical or maintenance purposes. Internet and IT or telecommunication networks are not error-free and interruptions and failures can occur. We cannot provide any guarantee in this regard and shall not therefore be held liable for any damage that may relate to the use of the Internet and IT or telecommunication networks, including, without limitation:

Poor transmission and/or reception of any data and/or information via the Internet;
Any external intrusions or computer viruses;
Any defaulting reception equipment or communication networks; and
Any such Internet malfunction as may hinder the proper operation of the Website.

Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. We do not warrant that our Site is compatible with your computer equipment or that our Site or its server is free of errors or viruses, worms or “Trojan horses” and we are not liable for any damage you may suffer as a result of such destructive features.

You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

Except for our e-commerce site (which is governed by separate terms and conditions of use as detailed in our Terms and Conditions of Sale our Site is provided ‘as is’ and excludes any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights.

Access to the Site and/or certain sections thereof may require the use of PIN codes or passwords. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We may limit the number of attempts you make to access the Site and/or certain section thereof order to prevent any fraudulent use of such codes. Please inform Us of any fraudulent use that you may become aware of. In the event of any breach of the rules set forth under these Terms of Use, We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify our Custome Care.

You may use our Site only for lawful purposes. You must not use our Site:

• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• For the purpose of harming or attempting to harm minors in any way;
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms; and
• Not to access without authority, interfere with, damage or disrupt:
  Any part of our Site;
• Any equipment or network on which our Site is stored;
• Any software used in the provision of our Site; or
• Any equipment or network or software owned or used by any third party.

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it (including, but not limited to text, content, software, database rights, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material) (Content). The Content is protected by copyright laws and other intellectual property regimes and treaties around the world. All such rights are reserved.

You acquire no rights or licences in or to our Site and/or the Content other than the limited right to use our Site in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of our Site.

We allow limited download only if you satisfy the following criteria:

• you make no more than one printed copy of such download and no further copies of such printed copy are made; and
• you make only personal, non-commercial use of such download and/or printed copy, unless our site specifically authorises your commercial use only where you are an authorised distributor of beauty products and use the content only in accordance with any additional restrictions or guidelines provided to you;
• you do not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and
• you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices; and
• Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged; and
• You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
  In the event that We make part of a Site available to you which enables you to edit a picture (especially in order to virtually test a product), you hereby acknowledge and agree that such the Site shall be only for your own private use in compliance with its intended purpose in accordance with any further restrictions or guidelines made available to you.

Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of our Site available as part of another website, whether by hyperlink framing on the internet or otherwise. Our Site and the information contained therein may not be used to construct a database of any kind, nor may our Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of our Site.

You may not use any of our trademarks or trade names without our prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the Content you have made.

You agree to abide by all additional copyright notices or restrictions contained in our Site.

You agree to notify us promptly in writing promptly if you become aware of any unauthorised access to or use of our Site by any party or of any claim that our Site or any of the contents of our Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

If you would like information about obtaining our permission to use any of the Content email your enquiry by Contacting Site Support.

While we endeavour to ensure the accuracy of the information accessed via our Site, the content of our Site is provided for general information only. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, about the accuracy, timeliness or completeness of any information or material on our Site.

Any advice provided on the Site and/or any diagnostic tools that may be made available are merely simulations intended for obtaining expert cosmetics advice. The information they deliver are for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment. Accordingly, we cannot guarantee your entire satisfaction with the advice that results from the use of such tools and assume no liability for any use you may make thereof.

For any further information or in the event of doubt, we recommend that you consult a professional.

The products and services presented to you on this Site are not offered for sale but a general presentation of the range of the products and services that We distribute in the country where this Site is available.

To contact us, please send us an e-mail: support@musebeauty.eu.

Thank you for visiting our Site.

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